Shipping policy
Where we ship
Resonic Studio ships worldwide from Singapore. Every destination our checkout accepts ships at the same prices, with the same options.
We do not currently ship to Russia or Belarus, and we cannot ship to countries under international sanctions. If your country does not appear at checkout, message us and we will tell you whether we can help.
Shipping options and cost
| Method | Cost | Transit time after dispatch |
|---|---|---|
| Standard (tracked), keycaps only | US$30 | 10 to 15 business days |
| Standard (tracked), keyboards | US$45 | 10 to 15 business days |
| Express shipping (tracked) | US$100 | 3 to 5 business days |
Standard shipping is priced by parcel size. An order that includes a keyboard ships at the keyboard rate, charged once for the whole order. A keycap-only order ships at the keycap rate, unless it holds three or more sets, which ship at the keyboard rate. Checkout always shows the exact price before you pay.
These options and prices apply to every destination. Transit times are estimates given by the carrier. They start when the parcel is dispatched, not when the order is placed, and they exclude weekends, public holidays and time held in customs. Remote destinations can take longer.
Shipping charges are not refundable.
Free shipping in Singapore and Malaysia
Orders delivered to Singapore or Malaysia get free Standard shipping when the order subtotal is US$100 or more. It is applied automatically at checkout. Express shipping is not included.
Some discount codes cannot be combined with free shipping. If you use one of those codes, checkout applies the code and charges Standard shipping instead. Checkout always shows the final shipping price before you pay.
This is a promotion and can end at any time. It does not apply to commissions or Build Lab orders, which are invoiced separately.
When your order is dispatched
How long we hold your order before it ships depends on what you bought.
In-stock drops. Keyboards and keycap sets listed as in stock are checked, tuned and packed by hand, and they leave the studio within 10 to 15 business days of your order.
Pre-order drops, custom builds and commissions. Drops marked pre-order, and anything configured to order, are assembled, tuned and quality-checked from scratch. That takes 10 business days from the date of your order. This is production time, not shipping time.
You will receive tracking by email as soon as your parcel leaves the studio.
Tracking
Every order ships tracked. You will receive a shipping confirmation email with your tracking number on the day your parcel is dispatched. If tracking has not moved within 5 business days of dispatch, contact us and we will open an enquiry with the carrier.
Import duties and taxes
Prices at checkout do not include import duties, customs charges, tariffs or local taxes. Your order may be subject to charges set by your own country, payable by you on delivery. These are levied by your government, not by Resonic Studio, and are outside our control. Please check your local thresholds before ordering.
We will not under-declare or mislabel a parcel to reduce your duties. If you refuse a parcel or abandon it rather than pay the charges due, you are not entitled to a refund or a replacement.
Delivery addresses
Check your delivery address carefully at checkout. We cannot redirect a parcel once it has been dispatched. If a parcel is returned to us because the address was wrong or incomplete, we will contact you to arrange redelivery at your cost.
Damaged parcels
If your parcel arrives damaged, photograph the outer packaging and the contents before unpacking any further, then contact us within 7 days of delivery.
Lost parcels, and Shipping Protection
Shipping Protection is an optional add-on you can select before checking out. If a protected parcel is confirmed lost in transit or arrives damaged beyond use, we will rebuild and reship your order at no cost to you. Shipping Protection is settled by replacement, never by refund. It does not cover theft after the courier has marked the parcel delivered, and it does not cover import duties on either parcel.
Without Shipping Protection, risk of loss passes to you once your parcel is dispatched. If a tracked parcel goes missing we will open a formal enquiry with the carrier on your behalf and pass on everything the carrier gives us, but we are not able to replace or refund an order that tracking shows was dispatched. Declining Shipping Protection means choosing to carry that risk yourself.
Once a parcel is marked delivered, it is your responsibility. If you are not home to receive it, use a secure address, a parcel locker, or arrange collection with the courier.
Questions
Message us on WhatsApp at +65 8857 4087 or email resonicstudio@resonic.store. We are a small studio in Singapore and we answer everything ourselves.